Welcome to Access to Barcelona. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the data you provide when using our website and booking services for attractions, tours, and experiences in Barcelona. By accessing our platform, you agree to the practices described in this policy.
To provide you with seamless booking services and instant tickets, we collect certain personal information. This includes your name, email address, and phone number when you make a purchase or contact our support team. We also collect payment information through our secure third-party processors. Additionally, we may gather non-personal data such as your IP address, browser type, and device information to improve our website’s performance and user experience.
The primary purpose of collecting your information is to fulfill your ticket orders and provide you with instant confirmation. We use your email address to send your PDF tickets and important updates regarding your booking. Your information also allows us to provide 24/7 customer support, process refunds when applicable, and personalize your experience on our site. We may also use your data to send occasional newsletters or promotional offers if you have opted in to receive them.
We take the security of your personal data very seriously. Our website uses industry-standard encryption (SSL) to ensure that all information transmitted between your browser and our servers is secure. Your payment details are handled by trusted, PCI-compliant payment gateways, and we do not store full credit card numbers on our servers. While we strive to use every commercially acceptable means to protect your personal information, please remember that no method of transmission over the internet is 100% secure.
We do not sell or rent your personal information to third parties. However, to provide our services, we must share your data with essential partners. This includes the attractions and tour operators in Barcelona for which you have purchased tickets, as well as our payment processing partners and technical service providers. These third parties are only permitted to use your information to perform their specific functions related to your booking.
Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small files stored on your device that help us remember your preferences and recognize you on return visits. We use both "session cookies," which expire when you close your browser, and "persistent cookies," which stay on your device until deleted. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of our booking platform.
We believe you should have control over your personal data. Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails. If you wish to request a copy of your data or ask for its removal from our systems, please contact our support team via the contact details provided on our website.
As our services evolve and legal requirements change, we may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 14/5/2026. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the website after any modifications constitutes your acknowledgment and acceptance of the updated terms.